Clear terms for a practical fetch.

The service

Fetch Rover helps a customer collect invoice files using browser sessions the customer controls, read documents locally, review extracted fields and optionally create draft bills in Xero. It is an administrative tool, not accounting, tax or legal advice.

Your responsibilities

• Use the service only for organisations and vendor accounts you are authorised to access.
• Follow each vendor portal’s terms and do not bypass access controls or challenges.
• Review invoice fields, tax treatment, account coding and every Xero draft before approval.
• Protect the Windows account, Chrome profile, local workspace and exported files.

Charging

Charges are based on unique successful portal fetches under the published progressive tariff. After the first 10 lifetime fetches free, each calendar month the first 40 paid fetches cost 35p each, the next 460 cost 15p each, and paid fetches above 500 cost 10p each. Each rate applies only to its band. There is no monthly charge cap. Failed attempts, duplicates, retries and manual file imports are not chargeable. Prices are shown exclusive of VAT. We send advance notice before a variable payment and provide a VAT record after payment. Small balances may roll forward.

Local data and integrations

You control the local invoice workspace and are responsible for backup and retention. Third-party services including Chrome, vendor portals, Mollie, Supabase, Cloudflare and Xero remain subject to their own availability and terms. Fetch Rover never asks for a Xero or vendor password.

Availability and changes

Portal layouts and third-party APIs change. We may update, suspend or retire a connection where continued automation would be unsafe or breach a third party’s rules. Security and legal changes may be applied immediately; material commercial changes will be notified in advance where practicable.

Liability

We do not guarantee that every vendor portal or document format will work, or that every extracted field will be correct. Nothing excludes liability that cannot lawfully be excluded. Customers remain responsible for approving accounting entries, filing returns and retaining source documents.

Ending the service

You may stop using the desktop app and delete the online account at any time. Before deletion, export anything you need to retain. Tax records may remain where legally required. We may suspend misuse, attempted circumvention or non-payment after reasonable notice unless immediate action is needed for security.

Law

The supplier is Fetch Rover, a trading name of Signet Docs Ltd, company number SC895904, VAT number GB527835955, registered at 270 Airbles Road, Motherwell, ML1 3AT. Formal notices may be sent to dogbowl@fetchrover.io.